FAQ

We operate all along Australia’s East Coast states NSW, QLD, VIC, ACT. Most of our moves happen between Sydney, Melbourne, Brisbane, Canberra, Gold Coast, Sunshine Coast, and Canberra but we are not limited to those cities. 

Please contact our Moving Concierge to tell us about your requirements and they will help you find the best option.

The time it takes to move from one house to another can vary significantly depending on several factors, including:

Distance: Moving locally within the same city or town typically takes less time than a long-distance or cross-country move.

Size of the Move: The volume of your belongings and the size of your current and new homes play a crucial role. Larger households with more items generally require more time to pack, load, and unload.

Packing: If you’re packing your belongings yourself, it can take a significant amount of time. Professional movers can expedite this process if you opt for their packing services.

Moving Services: Hiring professional movers can speed up the process compared to a DIY move. They have the experience and equipment to efficiently load and transport your belongings.

Accessibility: Factors like stairs, elevators, and narrow hallways can slow down the moving process, especially if you’re moving large furniture.

Organization: Being well-prepared and organized in advance can save time. Labeling boxes, disassembling furniture, and having a clear plan can expedite the process.

Distance Between Properties: Even local moves can vary in duration based on the distance between your old and new homes. Traffic conditions can also affect travel time.

Payment Terms and Conditions 

Payment Schedule

2. To secure your booking, we kindly request a 50% deposit of the total moving cost.
3. The remaining 50% balance is due either:

   – After we have picked up your items, or

   – One day before the scheduled move date, whichever comes first.

This payment structure allows us to ensure that we have the necessary resources allocated for your move while providing you with flexibility in completing the payment.

Cancellation Policy

We understand that circumstances can change. To accommodate potential changes while ensuring our ability to serve all our clients, we have established the following cancellation policy:

2. Refund Processing Period: For your financial security, we process refunds only after a 48-hour holding period following your initial payment. This allows sufficient time for the funds to clear through our banking system.
3. Standard Bookings (moves scheduled more than 2 weeks in advance):

   – Cancellations made more than 2 weeks before the move date: Full refund of your deposit.

   – Cancellations made within 2 weeks of the move date: The 50% deposit is non-refundable to cover our scheduling and preparation costs.

3.Urgent Bookings (moves scheduled within 1 week):

   – Due to the short notice and immediate allocation of resources, the 50% deposit is non-refundable for urgent bookings cancelled at any time.

We appreciate your understanding of these terms, which allows us to maintain our high standard of service for all clients. If you have any questions or concerns about our payment or cancellation policies, please don’t hesitate to contact our customer service team. We’re here to assist you and ensure your moving experience with 1st Move is as smooth as possible.

We strive to deliver high-quality work and make sure we deliver your goods in the exact same condition as we picked them. Safe and sound is our motto with moving furniture interstate.

We have insurance for both your furniture and our drivers because we care.

If you are asking us to move an expensive piece of art or equipment or extremely valuable heirloom furniture, we suggest you let us know beforehand and buy proper insurance for those valuable items, (talk to our Moving Concierge) as they may not be covered under our insurance. 

An apartment removalist is a professional moving company that helps individuals and families move their belongings from one apartment to another. They are trained and experienced in packing, loading, transporting, and unpacking items safely and efficiently. Their services can range from basic moving assistance to comprehensive services that include packing, unpacking, and arranging items in your new home.

Moving home can be an arduous and exhausting task, particularly if you have a lot of items to move. By hiring an apartment removalist, you can save time, and energy, and reduce the risk of damaging or losing your belongings during the move. They have the necessary tools, equipment, and expertise to handle any item, including heavy or fragile items, ensuring that your belongings are safely transported to your new apartment.

Choosing the right apartment removalist can be a daunting task, given the numerous options available. However, there are several factors to consider when selecting an apartment removalist. These include their experience, reputation, pricing, insurance, and the services they offer. You should also check for reviews and ratings from past clients to ensure that you are hiring a reputable and reliable company.

Apartment removalists offer a range of services depending on your needs and budget. These services can include packing, loading, transporting, unloading, and unpacking your items. Some apartment removalists also offer additional services such as disassembling and reassembling furniture, cleaning your old and new apartment, and arranging your items in your new apartment.

The cost of hiring an apartment removalist depends on several factors such as the distance between your old and new apartment, the number of items to be moved, the size of your apartment, and the services you require. It is advisable to get quotes from multiple apartment removalists to compare prices and choose the best option for your budget.

Most apartment removalists offer insurance to protect your belongings during the move. However, the coverage and terms of the insurance may vary between companies. It is essential to ask about the insurance coverage and terms before hiring an apartment removalist to ensure that your items are adequately protected during the move.

It is advisable to book an apartment removalist as early as possible, particularly if you are moving during peak periods such as weekends, holidays, or the end of the month. Booking early can help you secure a preferred moving date and ensure that the apartment removalist has enough time to plan and prepare for your move.

Before the apartment removalist arrives, you should pack your items securely and label them clearly. You should also inform the apartment removalist of any special items that require extra care, such as fragile or valuable items. You should also ensure that there is enough space for the apartment removalist to park their truck near your apartment.

In conclusion, hiring an apartment removalist can make your move less stressful and more efficient. By asking the above questions and researching various apartment removalists, you can find a company that fits your needs and budget. Contact us today to get a free quote and book your move!

Moving office or your manufacturing? We’ve got you covered. 

• Business move package: (Note: Prices mentioned below)

• Generally involves office furniture, internal partitions, computers, other electronics, servers/server racks… Sometimes it can include heavy items such as cars, light machinery, etc. (We recently moved a Tesla office and cars along with it.)

• (Optional) – Help with packing. We have served clients where they required help packing their business furniture and electronics. In any case for the safety of your furniture we recommend properly packing your furniture and other items.

• (Optional) – Packing materials. We understand that most clients don’t just have proper packing materials lying around, such as: Boxes, bubble wraps for important items, hard cases for valuable items or electronics. So, if you’d require or want, we can help you with that. Note: There are many ways to pack something and many of those ways do not keep your items safe. If you are worried about them please request our help with packing. We will pack your items in the right way, so that they are safe while packing, in transit, and drop-off.

• (Optional Premium Business Move) – 100% hands off and stress free move. This is a 100% project managed package by us.
  
  We understand you are running a business; you don’t want any of the time, energy, and stress that comes with moving, right?
  
  We would make sure your operations are not disturbed. Just talk to us, we will understand your requirements, let us know that you want to select the premium business move package, sign the contract with us and pay the 50% deposit upfront and just leave the rest to us…
  (Note: We keep your data safe, we use state of the art safe-like tech boxes to store your servers or computers that has sensitive data)

• Industrial moving package: (Note: Only suitable for factories, manufacturing facilities, facilities with heavy machinery, or extremely sensitive/ valuable items)

• Generally involves moving office furniture, computers, heavy industrial machinery, and extremely valuable/ sensitive items.

• Industrial moves are highly specialised and we have experienced and dedicated people to do that. But, they also come with specialized requirements and a bit of planning. Please call our moving specialist to discuss the move.

• (Optional Premium Industrial Move) – 100% hands off and stress free move. This is a 100% project managed package by us.
  
  We understand you are running a factory or a manufacturing facility is not an easy feat; you don’t want any of the time, energy, and stress that comes with moving, right?
  
  We would make sure your operations are not disturbed. Just talk to us, we will understand your requirements, let us know that you want to select the premium industrial move package, sign the contract with us and pay the 50% deposit upfront and just leave the rest to us…
  (Note: We keep your data safe, we use state of the art safe-like tech boxes to store your servers or computers that has sensitive data)

For Business move, Industrial move, and Premium Versions of both pricing please contact us.

The pricing depends on the following factors:

1. Which package you want or is suitable for your move.
2. Access to the pickup and dropoff locations (A and B).
3. Heavy items.
4. The travel and call-out distance. 
5. Whether or not you need any help with packing or arranging items at the new place and a few more things.

It is best to give us a call because we understand that the requirements for Business and Industrial moves can be quite specific.

We observe transparent pricing with our services. 

When you talk to your move concierge, they will calculate a custom quote for you according to your requirements and that is the exact amount that would be mentioned in your official final quote. 

Nothing more, nothing less, and absolutely no surprise fees.

All suburbs of Sydney and Greater Sydney Region.

The time it takes to move from one house to another can vary significantly depending on several factors, including:

1. Distance: Moving locally within the same city or town typically takes less time than a long-distance inter city move. Also, moving heavy machinery in tight city spaces takes a lot of time.

2. Size of the Move: The volume of items and the size of your current and new homes play a crucial role. Larger Businesses or Industrial Facilities with more items or heavy items generally require more time to load, and unload.

3. Packing: If you’re packing your items yourself, it can take a significant amount of time. Professional movers can expedite this process if you opt for their packing services.

4. Moving Services: Hiring professional movers can speed up the process compared to a DIY move. They have the experience and equipment to efficiently load and transport your belongings.

5. Accessibility: Factors like stairs, elevators, and narrow commercial spaces can slow down the moving process, especially if you’re moving large/ heavy items.

6. Organization: Being well-prepared and organized in advance can save time. Labeling boxes, disassembling office furniture/ machinery, and having a clear plan can expedite the process.

7. Distance Between point A and B: Even local moves can vary in duration based on the distance between your old and new facilities. Traffic conditions can also affect travel time.

On average our local Business moves take up to 1 week, and for Industrial moves it takes up to 2-3 weeks or sometimes more depending on the factors mentioned above. Please contact us to discuss your requirements and to get a custom quote.

Payment Terms and Conditions – 1st Move

Payment Schedule

2. To secure your booking, we kindly request a booking fee. 50% of the total quote to deploy resources. (fully refundable if it follows the cancellation policy mentioned below)
3. The remaining 50% is paid on the day of the move.

This payment structure allows us to ensure that we have the necessary resources allocated for your move while providing you with flexibility in completing the payment.

Cancellation Policy

We understand that circumstances can change. To accommodate potential changes while ensuring our ability to serve all our clients, we have established the following cancellation policy:

2. Refund Processing Period: For your financial security, we process refunds only after a 48-hour holding period following your initial payment. This allows sufficient time for the funds to clear through our banking system.
3. Standard Bookings (moves scheduled more than 6-8 weeks in advance):

   – Cancellations made more than 5 weeks before the move date: Full refund of your deposit.

   – Cancellations made within 4 weeks of the move date: The 50% deposit is non-refundable to cover our scheduling and preparation costs.

3.Urgent Bookings (moves scheduled within 1 week):

   – Due to the short notice and immediate allocation of resources, the deposit is non-refundable for urgent bookings cancelled at any time.

We appreciate your understanding of these terms, which allows us to maintain our high standard of service for all clients. If you have any questions or concerns about our payment or cancellation policies, please don’t hesitate to contact our customer service team. We’re here to assist you and ensure your moving experience with 1st Move is as smooth as possible.

We strive to deliver high-quality work and make sure we deliver your goods in the exact same condition as we picked them. Safe and sound is our motto with moving furniture interstate.

We have insurance for our drivers because we care. But for valuable/ sensitive equipment, and all items that fall under Business and Industrial we require you to have your own 3rd party insurance.

Talk to our Moving Concierge for clarification on this subject.