We operate all along Australia’s East Coast states NSW, QLD, VIC, ACT. Most of our moves happen between Sydney, Melbourne, Brisbane, Canberra, Gold Coast, Sunshine Coast, and Canberra but we are not limited to those cities. 

Please contact our Moving Concierge to tell us about your requirements and they will help you find the best option.

The time it takes to move from one house to another can vary significantly depending on several factors, including:

Distance: Moving locally within the same city or town typically takes less time than a long-distance or cross-country move.

Size of the Move: The volume of your belongings and the size of your current and new homes play a crucial role. Larger households with more items generally require more time to pack, load, and unload.

Packing: If you’re packing your belongings yourself, it can take a significant amount of time. Professional movers can expedite this process if you opt for their packing services.

Moving Services: Hiring professional movers can speed up the process compared to a DIY move. They have the experience and equipment to efficiently load and transport your belongings.

Accessibility: Factors like stairs, elevators, and narrow hallways can slow down the moving process, especially if you’re moving large furniture.

Organization: Being well-prepared and organized in advance can save time. Labeling boxes, disassembling furniture, and having a clear plan can expedite the process.

Distance Between Properties: Even local moves can vary in duration based on the distance between your old and new homes. Traffic conditions can also affect travel time.

Payment Terms and Conditions 

Payment Schedule

2. To secure your booking, we kindly request a 50% deposit of the total moving cost.
3. The remaining 50% balance is due either:

   – After we have picked up your items, or

   – One day before the scheduled move date, whichever comes first.

This payment structure allows us to ensure that we have the necessary resources allocated for your move while providing you with flexibility in completing the payment.

Cancellation Policy

We understand that circumstances can change. To accommodate potential changes while ensuring our ability to serve all our clients, we have established the following cancellation policy:

2. Refund Processing Period: For your financial security, we process refunds only after a 48-hour holding period following your initial payment. This allows sufficient time for the funds to clear through our banking system.
3. Standard Bookings (moves scheduled more than 2 weeks in advance):

   – Cancellations made more than 2 weeks before the move date: Full refund of your deposit.

   – Cancellations made within 2 weeks of the move date: The 50% deposit is non-refundable to cover our scheduling and preparation costs.

3.Urgent Bookings (moves scheduled within 1 week):

   – Due to the short notice and immediate allocation of resources, the 50% deposit is non-refundable for urgent bookings cancelled at any time.

We appreciate your understanding of these terms, which allows us to maintain our high standard of service for all clients. If you have any questions or concerns about our payment or cancellation policies, please don’t hesitate to contact our customer service team. We’re here to assist you and ensure your moving experience with 1st Move is as smooth as possible.

We strive to deliver high-quality work and make sure we deliver your goods in the exact same condition as we picked them. Safe and sound is our motto with moving furniture interstate.

We have insurance for both your furniture and our drivers because we care.

If you are asking us to move an expensive piece of art or equipment or extremely valuable heirloom furniture, we suggest you let us know beforehand and buy proper insurance for those valuable items, (talk to our Moving Concierge) as they may not be covered under our insurance.